Ease of collaboration between the project’s team and clients

What are the best aspects of this product?

We have made it a home at Basecamp. All our projects have become better organized and our team members and clients cannot be happier than this. The project team members are able to work effectively and collaborate at a professional level on a project with ease. This means a higher success rate which is attributed by the functionalities Basecamp brings. All the details about a project are kept in the project folder for the team members to see and also clients to review. This makes our work easier as we do not have to look for documents of a particular project since it is easy to locate them.

What aspects are problematic or could work better?

It has almost everything to offer for a modern project management tool. We were happy when using this tool for our projects. However, there were some glitches and hitches when it came to evaluating the creative deliverables by our team. There was no way to evaluate how clients rated our work. On the same note, you could invite a client to take part in the conversations and hide some of the things from them. This functionality could have corrected that defect as clients would give their views about the project up to where it is. Also, for the case of tagging files and documents, it could have been improved. This also goes for time keeping for the projects.

What specific problems in your company were solved by this product?

Although I am no longer using this tool today, the company used to be an employee at is still using it. During my experience with Basecamp, everything was smooth. From assigning tasks, to the workflow to organizing files, this tool did it all. Our team was able to deliver according to the promise to client and also within the specified time. In short we became more productive with this product to an extent or increasing our capacity to handle more projects and clients. The documents for the project or clients we well organized and finding them was easy. We had a place where team members could keep ideas or files and retrieve them with ease when a need arises.

Are you a current user of this product?

Yes