Provide better consumer engagement with Bazaarvoice

What are the best aspects of this product?

Love that the support is well informed and knows well how to resolve any issues we had had. They constantly update the application for smoother and easier UI. Updating the product information in the catalog tool is so much easier much to our delight. It helped us keep our product information to date and respond faster to clients' concerns. We became known to our target market and, have helped us widen our presence in the global market.

What aspects are problematic or could work better?

I had a bit of difficulty understanding and navigating between workbench and connections portals but with the help of support I figured it out.

What specific problems in your company were solved by this product?

A lot but these are the main points: Providing updated information about our products to our customers, having a well-versed team responsible for resolving customer concerns, and having an improvement-center kind of mindset in our organization.

Are you a current user of this product?

Yes