What are the best aspects of this product?
online data input is good. But they do not capitalize on this. (see cons)
What aspects are problematic or could work better?
When a charity like ours wants to set up electronic payment we input our bank account information through their website. That is good. But then they asked us to upload a bank letter that has: bank name, routing, and FULL account number! No one ever asks that. Other websites ask you to set up your account online and then verify using the last 4 digits. Not Benevity. They want a document with ALL of the information on it.
It is a huge security breach to have such a document floating around the office and cyber-space. They need to set up a better way like Paypal where they deposit/withdraw funds < $1.00. I will use their 3 free checks for disbursement, then close the account until they understand the danger they are putting their charities in and change their policy/requirements.
What features/services would you like to see in future versions of this product?
Verify account numbers electronically and not manually.
What specific problems in your company were solved by this product?
We identified a potential security breach and protected our foundation from hackers.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Non-Profit Organization Management
Did your company use a different software before this one?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
How long is your contract with the vendor?
Did you get any discount for this product? How much?