User review of Betterteam

Poor Customer Service and Consistent Issues

- by Anonymous Reviewer

What are the best aspects of this product?

It is very cost effective. Our company saves a lot of money by using BetterTeam.

What aspects are problematic or could work better?

There are consistent software problems that do not get fixed when you contact support. They might provide a temporary fix, but the next day you have the same problems again. When you reach out again, they blow you off and say that the problem has been fixed. They also say that they will get back to you and never do. They have poor customer service.

What features/services would you like to see in future versions of this product?

I would like the current features to work correctly all the time.

What specific problems in your company were solved by this product?

We didn't have to manage multiple job posting sites.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

Individual sites.

Why did you decide to change it?

This had all the sites for a low price.

Are you satisfied with the change?

I am satisfied with the savings, but not with the product or it's customer service.

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

Poor Customer Service and Consistent Issues

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