What are the best aspects of this product?
We like the thought of getting all departments dealing with customers into our company. That means having customer support and sales in a single platform. Now, our teams own a database of shared customers. These would consists of vehicles bought, services being done, scheduled service appointments, and etc.
What aspects are problematic or could work better?
While there are a ton of CRMs in today's market, it's a bit difficult to see what you want in business. bpm'onlne was a perfect option. So far, there's nothing much I hate about it.
What specific problems in your company were solved by this product?
We decided to choose bpm'online. The reason for this is because it lines up sales as well as service deparements within our company. Aside from that, we're using it for customer interaction and internal processes. bpm'online has been a God-send in helping our company in more ways than we'd ever imagine.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?