What are the best aspects of this product?
I like its overall functionality. Great UI. It appears to have everything I'll ever want in offering quality service. Simple to work with.
What aspects are problematic or could work better?
It took a bit of time to have the system customized. But it's finally done to meet our needs. With the system now up and running, all the functionality we want are in place.
What specific problems in your company were solved by this product?
Currently, we use bpm'online in automating service processes and order and service case management. We find it convenient work in a single system and a lone interface. Back then, we'd be dealing with several programs for tracking orders, management of cases, and checking up on products. This time though, things are very convenient for us!
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Mechanical or Industrial Engineering
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year