A must have for any knowledge business

What are the best aspects of this product?

I like that I can see a meter running during a call, which can be paused or put back on depending on the call.
I enjoy the user interface. It really keeps one glued to the app
The contact manager is simplistic enough to help me schedule, copy or directly message a contact
I never knew I needed call analytics until I saw how much I spend my time. It turns out, the longer the call, the less likely I was to bill. That surely changed after seeing the stats.
I also like Call Notes. That way, when sending a bill, the client can also recall what the call was about by reading the short notes.

What aspects are problematic or could work better?

The prepayments feature is a great idea in that I can literally paywall my number - talk of call blocking on steriods :-) ​The challenge is the caller info takes long to load or doesn't load at all when using phone data. When on Wi-fi it works fine. If they could fix that, it would be great!

What features/services would you like to see in future versions of this product?

Paid video. I'd like for my clients to be able to book and pay for a video conference consultation
Call transcripts/recording

What specific problems in your company were solved by this product?

We receive about 15 calls on average daily. From the simple "quick one" to the lengthy consult and that was time that was being taken away from other billable work. With CallPesa, we were able to add a new income stream for these types of situations.

Are you a current user of this product?

Yes