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User review of CallPesa

CallPesa Review

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The Well done user interface and enhanced User Experience.All round the app is well developed in that it has captured all the necessary scenarios that are in line with problem its trying to solve.Integration of the different billing processes is also well done.

What aspects are problematic or could work better?

At the moment none

What features/services would you like to see in future versions of this product?

addition of video confrencing calls in future.

What specific problems in your company were solved by this product?

Most importantly helping in billing of calls.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

USAGE & IMPLEMENTATION

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
4
very good
Call Control
4
very good
Call Queues
4
very good
Click-To-Call
4
very good
International Numbers
4
very good
Call Disposition Codes and Notes
4
very good
Outbound Caller ID
4
very good
Voicemail
4
very good
Concurrent Calls
4
very good
Personalized Greetings
3
ok
Agent to Agent Calls
3
ok

Advanced Routing

Automatic Call Distributor (ACD)
4
very good
Interactive Voice Response (IVR) System
4
very good
Skill-Based Routing
4
very good
Forward To Phone
4
very good
No-Answer Call Forwarding
4
very good

Business Tools and Integrations

Seamless Integrations
4
very good
Computer Telephony
4
very good
Enhanced Caller ID
5
amazing
Contact History
5
amazing
Automated Workflows
5
amazing

Monitoring

Call Monitoring
4
very good
Call Barging
4
very good
Historical Reporting
4
very good
Agent Reporting
4
very good
Custom Reporting
4
very good

Utilities

Email Notifications
5
amazing
Desktop Notifications
5
amazing
Custom Permissions
5
amazing
Local Caller ID
5
amazing