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User review of CallPesa

Review of Call Pesa 7 day trial period

- by Rosemary Gathua

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Tracking call minutes to the very second. Proper management of phone calls

What aspects are problematic or could work better?

Currently satisfied with the ease of use

What features/services would you like to see in future versions of this product?

Linking the application software with other calling apps such as Whatsapp for internet calls or True caller for numbers not in one\\\'s contact book.

What specific problems in your company were solved by this product?

Use of the product has helped maximize on phone consultations as well as track time spent on phone calls

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Law Practice

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

Less than Kes 6000

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

Yes. 25% discount

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
3
ok
Call Control
3
ok
Click-To-Call
3
ok

Business Tools and Integrations

Computer Telephony
3
ok
Contact History
3
ok

Monitoring

Call Monitoring
3
ok
Historical Reporting
3
ok

Utilities

Local Caller ID
3
ok