User review
of Canva
Glitchy Interface
-
by Adam W. Schindler
USER SATISFACTION
RECOMMENDATION Maybe
4 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
The robust templated library allows quick work of basic design tasks.
What aspects are problematic or could work better?
The design interface is very glitchy. The latest version of Chome (70.0.3538.110 (Official Build) (64-bit)) has stopped loading web fonts on OSX Sierra, and I can NOT see my font changes. Literally ruins any design functionality.
Also, some of my designs have stopped loading in all web browsers. Work just GONE. The support team has refused to contact me after 3 attempts at an SOS support ticket. These kinds of issues on deadlines RUIN the whole service. If you're a professional marketer or work on deadlines, this software is NOT RELIABLE and I would steer clear.
What features/services would you like to see in future versions of this product?
Ability to have nested folders. One level makes things too messy.
What specific problems in your company were solved by this product?
The speed of development for social media posts.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Photoshop
Why did you decide to change it?
Still use PSD. But Canva was intended to help with small, quick-design social media post and simple layouts.
Are you satisfied with the change?
Somewhat. I'm having reliability issues with the Canva platform and am losing my work. That makes for major problems and so far, after three days of problems and support tickets, no word from them.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to save time and money.
PRICING & COSTS
What is your total annual cost for using this product?
$120
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
One-touch adjustment very good
4
Blemish removal very poor
1
Edit gradients very poor
1
Image rendering mediocre
2
One-touch filter ok
3
