Cin7 is the worst experience we have ever had.

What are the best aspects of this product?

The sales pitch. The fact that they convinced us to spend thousands more for a product like netsuite that actually works. It is well worth it, this company will destroy your inventory and accounting.

What aspects are problematic or could work better?

Everything. We first contacted Cin7 in October and told them what we were looking for. They sold their product as a one stop shop that would take care of everything we need, and would connect to Quickbooks Desktop seamlessly. We signed on with them in November and went live December 15th. Nothing in the system worked like it should. The main reason we signed on was the scanning ability of their warehouse management system. After we signed on and paid their fee, just after going live, they told us that system did not work and they pulled it out of the system. We know they knew this before we signed on because they spoke about it having issues for a long time. The connection to quickbooks was terrible. The wrong data was being pushed over, duplicate date, taxes on orders that did not even have tax. Day after day it was issue after issue. They had no good way to contact them so when you would try to report something it was a week until you would hear back, and who knows when anything would be fixed. We have spent almost 5 months now with a system that does not work, they will not refund you and let you leave, even though they admit the system does not work the way they said it would. We have over sold countless items because of the system. Inventory is way off and they have no help. We received an email stating gift certificates were not processing properly in quickbooks. On top of the initial fee of almost $4500US, they have been charging us $579US a month and will not stop billing us. We need help and need to get refunded from the crooked company with software that does not work, and actually makes your system corrupt due to the bad data being pushed to Quickbooks and the bad inventory, reporting taxes that do not even exist, and much more.

What features/services would you like to see in future versions of this product?

A company that has values and is willing to do what is right, rather than just using compamies that pay a lot of money for buggy software that does not work.

What specific problems in your company were solved by this product?

Nothing.

Are you a current user of this product?

Yes