Functional yes, but not what we were promised.

What are the best aspects of this product?

The price is pretty good considering where we came from but you get what you pay for. It is functional but very basic.

What aspects are problematic or could work better?

There have been a few issues that we tried talking to with customer support for weeks and you do not get to ever talk to them immediately. I have screenshots where chat is 18hours later and it has yet to be seen. Leave a voicemail with no reply and even our account representative is not great at contacting us. Then the answer will always be that it will be up channeled and maybe one day in the future a resolution can be met. Never a clear answer. Interviewing emails do not work and have never been corrected, recruiting and onboarding are not seamless whatsoever.

What features/services would you like to see in future versions of this product?

Being able to attach documents to emails, screening questions that are more than a yes or no answer, seamless recruiting/onboarding, more roles for hiring managers other than basic receiving resumes and moving them, being able to customize. So much needs to be done.

What specific problems in your company were solved by this product?

None, we actually created issues for ourselves.

Are you a current user of this product?

Yes