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User review of ClickUp

Feature packed but almost impossible to navigate

- by Jammi V

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Feature packed - especially the Mind Map and Box views
Great integrations

What aspects are problematic or could work better?

Very cluttered UI - an information tsunami
Cloud syncing for updates is patchy
No background colors anywhere, so it's tough to get info from a quick view
Only white background makes it hard to note board status and other details
UI sizing is horrid. Using macOS zoom is the only option, which makes it slightly usable in some views only
Important buttons are hidden away in vague corners, too small to notice
Vast gulfs of space that can't be resized
No Teams integration as a tab
Mobile app pales in comparison to competition

What features/services would you like to see in future versions of this product?

Teams integration as a tab
Background color options for entire view and FOR EACH CARD in Kanban view

What specific problems in your company were solved by this product?

None. But it does have a lot of promise and we hope to return.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Trello

Why did you decide to change it?

Basic features

Are you satisfied with the change?

Nope. We are moving to Monday.com

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What is your total annual cost for using this product?

60

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

Not yet but we have some options available

FEATURE DETAILS

Tasks

Task Creation and Assignment
3
ok
Due Dates
4
very good
Task Prioritization
4
very good
To-Do Lists
3
ok

Collaboration

Collaborative Project Planning
3
ok
Comments
3
ok
Documents and Uploads
4
very good

Projects

Gantt Chart/Project Map
3
ok
Calendar View
4
very good
Baselining/KPIs
4
very good
Project Budgeting
4
very good
Issue Tracking
4
very good

Platform

Alerts
3
ok
Mobile
1
very poor
API/Integration
4
very good
Reporting and Dashboards
4
very good
Customization
2
mediocre
Performance and Reliability
3
ok