- Home Club & Membership Management Software Club OS Over priced, terrible customer service & not user friendly
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User review
of Club OS
Over priced, terrible customer service & not user friendly
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by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
I have not yet found one but when I do I will be sure to post here.
What aspects are problematic or could work better?
Its ALL terrible. from the usage, to the customer service, to the cost. there are MANY more out there that will do a much better job and cost a fraction.
What features/services would you like to see in future versions of this product?
easier to use and manipulate.
What specific problems in your company were solved by this product?
NONE!! It makes my job harder if i was not forced to pay for it i would not use this product at ALL
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
MindBody
Why did you decide to change it?
I was forced to change by the franchise.
Are you satisfied with the change?
NO
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
way too much
What is your total annual cost for using this product?
way too much
Did you get any discount for this product? How much?
NO
FEATURE DETAILS
Club Management
Asset Management very poor
1
Business Rules Management very poor
1
Collaboration very poor
1
Data Mapping very poor
1
Lifecycle Management very poor
1
Process Analysis very poor
1
Process Capture very poor
1
Process Changes Tracking very poor
1
Process Mapping very poor
1
Process Modeling and Design very poor
1
Process Simulation very poor
1
Design Tools very poor
1
Forms very poor
1
Analytics very poor
1
Data Access very poor
1
Data Security very poor
1
SOA and Integration very poor
1
Visibility and Transparency very poor
1
