A product with awesome support.

What are the best aspects of this product?

The product is easy to utilize and deploy. We've made use of it for a few years now. It's job is to make sure our users are backing things up completely and frequently. The software management UI allows for an overview of where backup problems are. It also shows a view of your present usage. Allowing users to restore their own files saves plenty of admin time.

What aspects are problematic or could work better?

There have a wide array of products running varying versions on numerous platforms. There have time when it's hard to spot proper documentation on their site. But their chat functionality online can be utilized to settle for proper support. Support is an A+. I wish their product was a bit cheaper.

What specific problems in your company were solved by this product?

Doing individual backups. We make use of this mainly for desktop PCs and laptops. Our frequently travels all over the globe. So we wanted to go for a dependable method to insure backups work 100% wherever they may be. We get regular alerts if backups have yet been completed. It keeps us update to date as to which individuals have yet to have a complete and current backup.

Are you a current user of this product?

Yes