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User review of Codegiant

Great potential but poor customer support and regressive status locking

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

Providing a JIRA alternative with a more responsive interface is a great idea.

What aspects are problematic or could work better?

The customer support is just sad. As I write this review, Mark (the only customer support agent) has not replied to my messages for three whole days, despite there being huge issues and gotchas in the interface.
Feature requests we raise are shot down by providing barely workable workarounds.
There's no reason to block the user from doing things.
You cannot, for example change the owner of the project, or change admin rights on a user.
Access control needs a revamp.

What features/services would you like to see in future versions of this product?

A lot.
Unnecessary status locking. You can't change epics for a task in an active sprint for example. Neither can you move them out of a sprint easily. Like seriously, these are things that people do all the time.
There are an awful lot of bugs

What specific problems in your company were solved by this product?

Issue Tracking was somewhat solved, and interface is great, but leaves a lot to be desired in terms of functionality

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Furniture

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Trello, Jira

Why did you decide to change it?

Wanted a better coded product

Are you satisfied with the change?

Not so much

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It enhanced collaboration and teamwork, resulting in seamless planning and execution.
  • It tracked progress and set plausible benchmarks to encourage accountability.

PRICING & COSTS

What was the cost of implementing this product?

10$

What is your total annual cost for using this product?

120$

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Tasks

Task Creation and Assignment
4
very good
Due Dates
2
mediocre
Task Prioritization
3
ok
To-Do Lists
3
ok

Collaboration

Collaborative Project Planning
2
mediocre
Comments
4
very good
Documents and Uploads
2
mediocre

Projects

Issue Tracking
3
ok

Platform

Performance and Reliability
3
ok