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Logo of Commercient SYNC
User review of Commercient SYNC

Great System and Customer Support

- by Jose Arredondo

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The customer support team is excellent. They are very helpful and have made the transition very smooth.

What aspects are problematic or could work better?

The time difference between support team and us is very large which limits the communication we have with them.

What features/services would you like to see in future versions of this product?

Faster sync times between both systems in order to optimize our processes.

What specific problems in your company were solved by this product?

We wanted to have a CRM and not use our ERP for the system anymore. Commercient allowed us to sync the information between both systems.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Electronics

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps to boost our sales and revenue.

PRICING & COSTS

What was the cost of implementing this product?

4,999

What is your total annual cost for using this product?

8599

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

Yes, $2,899

FEATURE DETAILS

Guided selling
4
very good
Business analytics
4
very good
Automated pricing
4
very good
Versioning
4
very good
Renewals
3
ok
Commercial rules
4
very good
Product catalog
4
very good
Visual configuration
4
very good
Price and quote
3
ok
Product configuration
4
very good
Mobile compatibility
3
ok