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User review of ConnectWise CPQ™

Setup Setup Setup! Powerful Quoting Tool!

- by Eileen Wilson

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It's a huge and robust program that, with premier especially, can be quite customized, integrated with payment processors and can generate, send, get approval and compliant signature capture all online and while there are a lot of good quoting tools out there that integrate with ConnectWise PSA, CW CPQ has the best integration.

What aspects are problematic or could work better?

Because of so many settings, the learning curve can be a little steep.

What features/services would you like to see in future versions of this product?

More features for lower tiers such as Basic and Standard

What specific problems in your company were solved by this product?

I am an independent CW PSA and CPQ consultant and work with many PSA and CPQ environments, when setup properly, you can send out small product quotes or large proposals very quickly and efficiently and have it all sync to PSA and use conversions to streamline your sales handoff process and new sales, new customer onboarding process saving time for everyone in Sales, Finance etc.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It makes our contract process more efficient.
  • It improves the accuracy of our CPQ process.
  • It enables us to provide personalized service to our clients.
  • It helps us to save time.
  • It helps to boost our sales and revenue.

FEATURE DETAILS

Guided selling
4
very good
Automated pricing
5
amazing
Versioning
5
amazing
Renewals
4
very good
Product catalog
4
very good
Visual configuration
5
amazing
Price and quote
5
amazing
Product configuration
4
very good