Be cautious regarding their free trial period

What are the best aspects of this product?

I really did not get a chance to use the service, I simply wanted to cancel my subscription and get my money back.

What aspects are problematic or could work better?

I am a GC and was looking for a new scheduling and management tool, Contractor Foreman seemed attractive due to their free trial period. I started the subscription then realized the timing was not going to work for me so I inquired about canceling my subscription and was given the run around until I was past the free trial period and informed I would only be getting a 75% refund, after paying for a 1 year subscription, because I did not fill out the required information for the 100 day free trial period (in their fine print of course). Anyways I had proof from emails I sent that started within the 30 day period and they could care less and said it was their protocol, so I felt totally scammed. That's as far as I got with my subscription, I only logged in 1 or 2 times and I am sure they had a way of measuring my activity to see that I was not using the service during the 30 day trial, but like I said, they could care less. Be cautious about the service and their trial period as there are extra steps you need to take to get the full 100 day free trial.

What features/services would you like to see in future versions of this product?

None

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

No