Convercent Review

Uncover Root Causes With Data And Insights

Convercent helps users drive ethics and values to the center of their business and organization by enabling them to easily access data that highlights patterns, outliers, and correlations. Through the aid of dashboards, they will be able to visualize incidents and issues such as abuse of company resources, harassment, and bribery. Furthermore, the software lets them drill down to cases and issues, and identify and analyze their root causes.

Increase Employee Engagement Through Helpline

Employee engagement is critical in supporting and promoting company ethics and values. Because of this, Convercent offers a helpline which makes it easy for employees to report issues to their organization. This helpline provides four ways by which employees can report an issue: mobile texting, web, proxy, and phone. When an employee reports an issue, they have the option to report anonymously. They can also receive automated notifications when their case is updated.

Case Management

The helpline also streamlines the tasks of investigators as they handle the issues reported by employees and work on their cases. They will be able to manage multiple allegations, communicate with the reporting employee anonymously, escalate the issue to respective teams or the board, and conduct an investigation through a flexible workflow.

Simplify Administration Of Policy Management And Training

Convercent simplifies the management of policies and training programs that are needed in promoting ethical employee behavior within an organization. The software allows users to quickly identify the employees who signed the policies, the specific policies they signed, as well, as the training courses they completed. With automated workflows, users can distribute policies and online courses to targeted groups of employees with ease. Also, when a policy is updated, the previous version of the policy is automatically archived, letting users easily retrieve it.

Robust Disclosure  Management Program

The ethics and compliance software delivers an extensive disclosure management program which organizes all disclosure information in one place. This information includes board memberships, outside financial interests, outside employment, and personal relationships. Convercent helps users automatically distribute disclosure questionnaires to their employees, which is enhanced by its capability to be integrated with their existing HR system.  Additionally, these questionnaires can be customized based on conflicts of interests. With this robust program, users will be able to identify areas where risk exists and understand the contributing factors to issues.