What are the best aspects of this product?
There are many features, many functionalities, and most of all tools that help you discover those functionalities. Support is the cornerstone of Cornerstone, meaning that they are always there to help and to provide guides and courses. The courses are very specific, and you can choose the one you think it's relevant for your work. You are also entitled to participate in their webinars, use online customer support, and you're being appointed a special success manager.
What aspects are problematic or could work better?
They are good to solve a problem when you mess up, but not when the system messes up. You discover a bug and notify them, but the most common answer is that they couldn't recreate the problem, or they simply return your support ticket without an explanation. It makes me feel both irrelevant and confused, especially when I have to wait for their answer for hours. In terms of functionality, you receive it one piece at a time: Instead of updating the entire system at once, you have to go step by step, risking to miss an important part that cannot be recovered.
What specific problems in your company were solved by this product?
Shifting from manual work and papirology to automated processes, that's definitely the biggest benefit. I am mostly glad because of automated forms, aknowledgement policies, reviews, courses, records, reports, and events. I also think that the system is very flexible, and that's one of my favorite features.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year