Functional, Buildable, Flexible

What are the best aspects of this product?

The user interface is simple, easy to use, functional, and buildable. Customer support is also accomodating and informative in educating us on how to utilize the app's functionality.

What aspects are problematic or could work better?

Since the application is buildable, we practically have to create processes from scratch. Support has been helpful in this area, but it took a while to get used to it. Bulk emails can be improved, too. Hoping for better templates. Updates and sync also take a long time due to its vertical database design.

What specific problems in your company were solved by this product?

Customer service has helped inform us of the application's functionality. Creatio has been instrumental in the company's switch to the digital process especially in processing orders and orienting our marketing digitally. Excited for Customer Portal, mobile app, and AI.

Are you a current user of this product?

Yes