2020 version and was very disappointing

What are the best aspects of this product?

Very simple format that people have seen and/or used since the beginning of online stores so they have no trouble making a purchase

What aspects are problematic or could work better?

I have been a customer of cs-cart fro about 11 years. I was very happy with the product for many years but it seemed to come to a crawl with new advancements in the upgrades until I have seen very reason to use it anymore
I bought the 2020 version and was very disappointing to the point that I regretted buying it. Customer service has gone from excellent to poor at best I paid to have them install the new app and ended up with 2 weeks of problems getting them to finish the job and my website was completely down and a loss a sales
It was as if customer support had not ever done a new install..
Another problem is it seems a great many hackers seem to be attracted to cs-cart I get many fake spam attempts a day using the contact link and up to 15 fake customer signups a day even with the capta in place they seem to have a workaround so they can attempt to sign up many times within a minute apart and there is no capta available to even try and slow down the fake contact requests
Steve

What features/services would you like to see in future versions of this product?

I would like to see some new features of any kind

What specific problems in your company were solved by this product?

It really was of no help I regretting buying it

Are you a current user of this product?

Yes