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User review of CS-Cart Multi-Vendor

Been a user for over 7 years

- by Russ Burke

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Ease of use, great community support, unlimited products, and runs very fast

What aspects are problematic or could work better?

I’m not the best programmer or net guru so upgrading requires me to hire a tech, so wish the upgrades were more mainstream

What features/services would you like to see in future versions of this product?

Work with dropshipping

What specific problems in your company were solved by this product?

Ease f use, fast product additions, a great cart

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Shopify, can’t think of others, been to long

Why did you decide to change it?

Previous carts charge monthly services, too complicated

Are you satisfied with the change?

Yes

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$500

What is your total annual cost for using this product?

$300

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Setup and Support

Web-Based Administration
4
very good
Sell Products, Services, or Files (Digital Goods)
5
amazing
Web Development Software Compatibility
3
ok

Payment Processing

Credit Card
4
very good
Security Codes
3
ok
Control Declined Payments
4
very good

Order Management

Abandoned/Live Carts
4
very good
APIs/Integrations
3
ok
Remote Order Notifications
5
amazing
Print Order
5
amazing
Shipping Labels
5
amazing
Real Time Inventory
5
amazing

Shipping Management

Real Time Shipping Rates
5
amazing
Custom Shipping Rates
5
amazing

Sales and Reporting

Upselling
4
very good
Sales Reports
3
ok
Lead Information
3
ok
Order Tracking
4
very good

Customer Management

Custom Autoresponders
4
very good
Customer Log-Ins
4
very good

Other Features

Gift Certificates
4
very good
Discounts
4
very good
Product Management
5
amazing
Appearance and Layout
4
very good