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User review of CS-Cart Multi-Vendor

Easy to use and helpful support

- by Kerry Dunk

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Allows us to have multiple websites with a simple view of all sites, export orders and be in control of our content.

What aspects are problematic or could work better?

Upgrades have to be done via cpanel and if not that tech savvy then we sometimes struggle. Also have to amend some fields to show ABN on invoices

What features/services would you like to see in future versions of this product?

Would like to see an easier way to upgrade

What specific problems in your company were solved by this product?

We have no monthly fees and can see all orders from all websites on one screen, PayPal refunds also integrate and change the order statuses automatically

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Ozcart

Why did you decide to change it?

Cost

Are you satisfied with the change?

Yes, it was the same software we were used to but without ongoing fees

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

From memory around $800

What is your total annual cost for using this product?

$0

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No discount

FEATURE DETAILS

Setup and Support

Web-Based Administration
3
ok
Sell Products, Services, or Files (Digital Goods)
4
very good
Sub-User Accounts
3
ok
Web Development Software Compatibility
3
ok

Payment Processing

Credit Card
4
very good
Online Banking
3
ok
Security Codes
3
ok
Control Declined Payments
3
ok

Order Management

Abandoned/Live Carts
3
ok
APIs/Integrations
3
ok
Remote Order Notifications
5
amazing
Print Order
5
amazing

Shipping Management

Custom Shipping Rates
3
ok

Customer Management

Custom Autoresponders
2
mediocre

Other Features

Gift Certificates
3
ok
Discounts
4
very good
Appearance and Layout
4
very good