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User review of CS-Cart Multi-Vendor

Incredible Platform, does what we need and more

- by Jasond Johnston

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We love how regular the updates are and the new responsive admin area is fantastic. What I really like is that while its a different system from regular CS-Cart, it feels seamless moving from a single vendor implementation to Multi-Vendor. We found setting up a marketplace to be hassle free and extending the functionality was straightforward to those that have worked with CS-Cart before.

What aspects are problematic or could work better?

I think as with all platforms of this complexity, no matter how easy you make it, there is always a bit of a learning curve, particularly if you have not used CS-Cart before. Having the support team on hand really helps in these instances. I don't really know how this could be further improved, my only advice to users is stick it out, learn the curve, you won't find another platform that gives the same value for the price.

What features/services would you like to see in future versions of this product?

We are from South Africa, so it would be great if some South African realtime shipping methods could be integrated. Also currently Vendor cost splits are handled by PayPal, it would be nice if some South African gateways could be included, but these really are nice to haves and by no means deal breakers.

What specific problems in your company were solved by this product?

We wanted to get a marketplace set up as rapidly as possible, and with CS-Cart Multi Vendor this happened even faster than we anticipated. At a later point, our vision for the system changed a bit, but the platform was right there with us, and with a few adjustments we were able to implement without reinventing the wheel or purchasing additional software. So in essence, speed and adaptability are what sold us.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Goods

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

We tried WooCommerce, Magento Community and CS-Cart Single Vendor

Why did you decide to change it?

We needed a Marketplace solution and none of the other solutions could reliably deliver without exponential costs and time to learn.

Are you satisfied with the change?

We are very satisfied with the software, and do not regret our decision to use this platform.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

1450 USD

What is your total annual cost for using this product?

385 USD

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

Yes, 300 USD discount.

FEATURE DETAILS

Setup and Support

Web-Based Administration
5
amazing
Sell Products, Services, or Files (Digital Goods)
5
amazing
Sub-User Accounts
5
amazing
Web Development Software Compatibility
5
amazing

Payment Processing

Credit Card
5
amazing
Recurring Billing
4
very good
Security Codes
5
amazing
Control Declined Payments
5
amazing

Order Management

Abandoned/Live Carts
5
amazing
APIs/Integrations
5
amazing
Remote Order Notifications
5
amazing
Print Order
5
amazing
Shipping Labels
5
amazing
Real Time Inventory
5
amazing

Shipping Management

Custom Shipping Rates
5
amazing

Sales and Reporting

Upselling
5
amazing
Sales Reports
5
amazing
Order Tracking
5
amazing

Customer Management

Custom Autoresponders
5
amazing
Customer Log-Ins
5
amazing

Other Features

Gift Certificates
5
amazing
Discounts
5
amazing
Product Management
5
amazing
Appearance and Layout
5
amazing