Unreliable, bad service, no active communication

What are the best aspects of this product?

The APIs are good, the documentation is well made and has working examples.

What aspects are problematic or could work better?

The APIs have frequent outages so if you depend on it, look for some other service. The 99.99% uptime SLA is a blatant lie. We're currently suffering from an outage of more than 84 hours even though support told us it would be fixed within 48 hours. It's also a problem that they try to hide these outages instead of actively informing their clients. Even after more than 80 hours and begging for open communication we still didn't get a single email about the issue.

Also the support will usually try to blame reported bugs on the customer instead of checking for errors on their side. The service is generally not tech savvy and doesn't know what they are talking about.

Are you a current user of this product?

Yes