Frustrating Customer Service at Time

What are the best aspects of this product?

Integrates with Woocommerce and Shipstation - sort of. There are times when this breaks.

What aspects are problematic or could work better?

The integration works sometimes and sometimes it doesn't. The customer service is more likely to blame you for a problem you bring to them instead of looking at the code. For example, you can upload your products from Woocommerce. It should build the SKU's in Dear. However, it doesn't always work. You contact them and they tell you to do it again and you do it again for 3 x 4 times. At the end, they recommend that you upload the product from Dear to Woocommerce which destroys the content you have on the page for SEO unless the system pulled it down first, and it barely ever does that, or you have the foresight to leave it open you can copy and paste it back in after Dear is done ravaging your business and taking away your traffic.

What features/services would you like to see in future versions of this product?

Better integration. Better customer service that doesn't blame the customer for issues when the code doesn't work.

What specific problems in your company were solved by this product?

They have answered many questions but this, in general, is bad. The product does not work like intended and does not look at the code to fix the problem. They assume you are the issue first.

Are you a current user of this product?

Yes