Terrible Experience

What are the best aspects of this product?

The user interface is nice, and provides a clean appearance. In addition, the pricing is fair for the features it provides.

What aspects are problematic or could work better?

The website is clean, but it is terribly slow. It's been an issue in the past but it's been manageable. With our company growing really rapidly, it's no longer able to meet our needs. Additionally, the website down-time is unacceptable. Usually about 5-30 minutes every day, but last Friday it went down for 2 hours when we needed it full-time amongst 3 users. This was an inconvenience to say the least, but I can't say we were surprised. The support team is about as helpful as eating cereal with a fork. They send vague and unhelpful reassurances that something is being done, which I can appreciate, but nothing is ever actually fixed. The replies from their support team always leaves me more confused about what the issue was than I was before. Overall, we keep using them because it's just too hard to move away from them. If I could suggest that you don't take on a cheaper service such as DEAR with plans to move on in the future, I think that you would be better off with a slightly more spendy option.

What features/services would you like to see in future versions of this product?

Actually being up and running for a reasonable percentage of the day.

What specific problems in your company were solved by this product?

Inventory, start-up, categorization, etc.

Are you a current user of this product?

Yes