A fantastic CRM tool and desk support.if you’re aiming for the skies!

What are the best aspects of this product?

I like how it's simple to utilize. There's no need to spend a lot in engineering hours and development. I'm able to have the system configured immediately. I like utilizing its customization features. Tracking my team and customers while imparting world class solutions and practices has never been this seamless!

What aspects are problematic or could work better?

It'd be nice to have further automated phone integration via Desk with other third-party service providers. We currently utilize RingCentral (a well known phone system), and this has no support. That means logging phone cases can be a daunting task. It'd be nice to API and have this opened or have some kind of a built-in product solution. This would give relief same as that of its latest CSAT functionality.

What specific problems in your company were solved by this product?

At the moment, we're having our support channels optimized. We're making use of the CSAT functionality in understang support expectations from our customers. At the same time, we're enhancing our multi-branded help center by means of SSL security. We're also carrying out functionality demands, product regressions, and enhancements through the custom field and insights we've set up. Desk.com enables us to push through with more projects and continuously offering optimal support to our customer base.

Are you a current user of this product?

Yes