Best suited for startups.

What are the best aspects of this product?

Desk can be considered as one of the most viable and efficient suites which are available for ticket handling. Before choosing Desk, we went through a great variety of options and I am so glad that we chose it. The product has been a pleasant one till date. The best thing according to me is the customization options available with the cases, customers, companies and labels. We watched a Desk webinar a little while ago that provided us a lot of information about the new products. Among the new products, we admire the Desk Connect that provides the bi-directional Desk/Salesforce Sync. It has been greatly helpful for the support and sales team to work together. All issues related to Desk have been duly solved by the Desk team.

What aspects are problematic or could work better?

It is sometimes difficult to identify some of the settings. Sometimes it’s confusing where to look for things. JavaScript issues arise sometimes but they can be fixed by logging out and logging in again or by refreshing the page. The reporting system is a little slow and we are looking forward for it to get fixed.

What specific problems in your company were solved by this product?

We are able to manage all tickets sent by our clients. The company has been growing and we’re able to achieve high as new positions can be handled easily and efficiently, keeping our customers satisfied.

Are you a current user of this product?

Yes