Brilliant, especially for startups!

What are the best aspects of this product?

Desk.com has benefited our startup in two ways that are great features and pricing. Being a startup, we don’t have much support load from our customers like that of the bigger organizations but using the tools of desk has given us great benefits. As per me, the best feature that Desk offers is that it keeps a complete track of the interaction with customers. Thus, the communications with customers become more personal and we don’t lose the track of old responses.

What aspects are problematic or could work better?

Just like any other service or product, Desk has some drawbacks too and the worst one that we faced was when the iPhone app failed to save and send the responses without any alert. For a few days, our team was under the conception that the answers to the queries of the customers have been send when in reality the answers weren’t sent at all. But the Desk.com managed to overcome the problem soon.

What specific problems in your company were solved by this product?

All of our support channels have been brought together into one single process by the help of Desk.com. Now, we don’t have to check the social networking sites like Facebook, twitter or our email inbox to look for the tickets from the customers. This has also fastened our responses to the customers and our negative feedback has lessened much.

Are you a current user of this product?

Yes