Customer management made simpler by the easy-to-use Desk.

What are the best aspects of this product?

The thing I like the most is that with desk, we can easily keep all the correspondence with customers in one place. The labeling of cases makes it handy to see what kind of customers are trying to reach us. It is also very easy to keep the record of the current and past conversations with the customers. The nicest feature is the accessibility of all the agents to all the cases, no matter who handled it before.

What aspects are problematic or could work better?

It is frustrating that when there is a need to show our customers something, desk fails to copy and paste the images or snippets directly into the emails. It would be greatly helpful if this feature is added as I often feel the need of it. Saving them and sending them as attachments takes up a lot of time.

What specific problems in your company were solved by this product?

The cases of or customers are easily handled as they are listed in our case lists. The agents are able to resolve the cases effectively and efficiently without skipping any of the customers. Our communication with the customers has become speedy and effective.

Are you a current user of this product?

Yes