Help desk support that’s affordably priced for everyone.

What are the best aspects of this product?

I like how easy it is to set up Desk.com. My agents can't get enough of its simple UI. It does everything we want it to. It's great in terms of help desk resolutions. Desk.com allows user to create their own self-service support armed with knowledge cases for a number of brands.

What aspects are problematic or could work better?

The app appears to be a little too simplistic. It's not as integrated as I'd prefer it to be. I was hoping it possesses further admin functionality for us to improve customer support. At times, the app would post twice when ever you click "submit" a number of times.

What specific problems in your company were solved by this product?

I'm doing what I can to resolve desk problems as well as case management at a more dependable level. It did a trememdous job in increasing the simplicity of customer management problems. The mobile app is invaluable. Desk.com is worth using if it so happens your service desk only entails closing and raising tickets.

Are you a current user of this product?

Yes