It made me more productive than ever.

What are the best aspects of this product?

I like just about every feature being offered in Desk. I like how it fits and functions around my e-mail system. Having the possiblity in moving a ticket to another agent. It's able to get me to realize and understand everything. I can see what I need to do and what was being done.

What aspects are problematic or could work better?

I'd like to get further statistics regarding our work. I feel we don't have much since we don't own the largest plan. So it's understandable that I could have plenty more.

What specific problems in your company were solved by this product?

We're assisting users with tech issues and acquiring training needs. Desk assisted me to work effectively with team members and anwering to users. I'm a lot productive since I already know what I was able to accomplish and what I'm supposed to be doing. I can now answer quicker. If I need a team member's help, they can easily reach out to me.

Are you a current user of this product?

Yes