Nothing but great things!

What are the best aspects of this product?

I like using Desk! It functions efficiently. It's both intuitive and speedy. I like how you're able to track cases a lot simpler compared to an e-mail inbox. You get to precisely know the person in charge of a case, and the time it's been in the system. I feel acquiring help articles on our site is flat out exceptional.

What aspects are problematic or could work better?

The only issue I came across thus far is that whenever a customer replies back to a case that was resolved, the case won't "unresolve" on its own. It'll show back up with other open cases. I was able to spot them since I constantly look into my inbox where our cases were sourced from.

What specific problems in your company were solved by this product?

Desk.com tremendously slashed our phone calls. It lets us answer inquiries quicker and far more efficient than ever before. Previously, we put one person in charge operating an inbox. These days, we have several people who can function in the same manner. This translates to customers getting their answers within the optimal time frame.

Are you a current user of this product?

Yes