Our ideal solution.

What are the best aspects of this product?

We make use of the filters. This ensures nothing goes through the cracks. We're now operating eficiently. Desk matured with us as our team grew. We like its knowledge base.

What aspects are problematic or could work better?

In terms of its visual editor, it could use some enhancements. But then again, there's really no visual editor that operates flawlessly. At times, I'm confused as to where e-mails are kept versus that of rules being sent to such e-mails. This is only due to it not being utilized regularly.

What specific problems in your company were solved by this product?

We've been operating as a single-person customer success group for quite some time now. Once we've evolved into two people, my traditional approach could no longer meet such need. Desk gave us the chance to smoothly expand our team. It also helped us make immediate changes. It helped our team concentrate more on enhacing experience to customers as oppposed to ensuring each of our cases remain straight.

Are you a current user of this product?

Yes