Challenging software to use

What are the best aspects of this product?

Enables teamwork in resolving customer issues, makes it much easier to manage and monitor every issue and helps make sure nothing is left unresolved. The multiple-activity functionality on any customer issue makes it easier to figure out a lasting solution. It also allows issue documentation in pdf form that enables the team to work on any issue even offline. It also offers free trial.

What aspects are problematic or could work better?

A very challenging software with very technical features demanding expertise to effectively use it.

What specific problems in your company were solved by this product?

Customer issue management to ensure nothing is left unresolved, assigning complaints to support the team's service specialist and logging customer reports for the reference to similar issues in the future.

Are you a current user of this product?

No