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User review of DigitalOcean

Horrible service that set you up!!!!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Good performance, affordable prices, enough essential features

What aspects are problematic or could work better?

Ok, so I’ve been using DigitalOcean since 2013 and everything was just fine. An on May 31 2018 something really worrying happened, all my files got deleted and I received this email:

“We sincerely apologize, however, there was an incident impacting the Spaces service that resulted in a number of Spaces and the data within them to be deleted. At this time we're performing a full internal investigation to determine what the cause of the issue was as well as why it happened. Once we have a full understanding and additional details to share, we'll follow up.

At this time, unfortunately, we can confirm that the data within your Spaces has been lost and is not recoverable. We deeply apologize for any inconvenience this has caused.”

They never informed me further and none of my files were restore. No compensation except for $400 on my account, saying:

“You have been granted credit to use on your DigitalOcean team for $400.00. We’ve updated your balance, which you can view at your team's billing page. Please note that this credit will expire after 12 months if it's not used.”

I took severe loses… Now I am in the process of transferring to another service.

Well, decide for yourself whether use their services, but I am really devastated by both my losses and their absolute ignorance.

What features/services would you like to see in future versions of this product?

AUTOMATED BACK UPS!

What specific problems in your company were solved by this product?

Hosting of all company's infrustructure

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

E-Learning

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided monitoring and full control over software and hardware productivity.
  • It ensured data protection and reliable transfer, processing, and storage.
  • It automated data and server management through secure information infrastructure.
  • It provided PaaS and mobile back end tools necessary to build web and mobile applications.

PRICING & COSTS

What was the cost of implementing this product?

$1000

What is your total annual cost for using this product?

$6000

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

0%

FEATURE DETAILS

IT Development

Embedded Systems
3
ok
User-Specific Data Sources
2
mediocre

IT Security

Application Level Security
3
ok
Multi-Tenant Security
3
ok
Single Sign-On
3
ok
User Privilege Parameters
2
mediocre
Authentication Options
2
mediocre
Data Encryption
3
ok

Platform

Performance & Reliability
1
very poor
Customization
2
mediocre
Support
1
very poor
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