Horrible service that set you up!!!!

What are the best aspects of this product?

Good performance, affordable prices, enough essential features

What aspects are problematic or could work better?

Ok, so I’ve been using DigitalOcean since 2013 and everything was just fine. An on May 31 2018 something really worrying happened, all my files got deleted and I received this email:

“We sincerely apologize, however, there was an incident impacting the Spaces service that resulted in a number of Spaces and the data within them to be deleted. At this time we're performing a full internal investigation to determine what the cause of the issue was as well as why it happened. Once we have a full understanding and additional details to share, we'll follow up.

At this time, unfortunately, we can confirm that the data within your Spaces has been lost and is not recoverable. We deeply apologize for any inconvenience this has caused.”

They never informed me further and none of my files were restore. No compensation except for $400 on my account, saying:

“You have been granted credit to use on your DigitalOcean team for $400.00. We’ve updated your balance, which you can view at your team's billing page. Please note that this credit will expire after 12 months if it's not used.”

I took severe loses… Now I am in the process of transferring to another service.

Well, decide for yourself whether use their services, but I am really devastated by both my losses and their absolute ignorance.

What features/services would you like to see in future versions of this product?

AUTOMATED BACK UPS!

What specific problems in your company were solved by this product?

Hosting of all company's infrustructure

Are you a current user of this product?

Yes