Powerful analytics, Easy integration, Incredible customer service.

What are the best aspects of this product?

The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet. You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers. My favorite- incredible customer service team.

What aspects are problematic or could work better?

As with everything there have been a few minor hickups, but they have addressed them and continue to roll out new features and functionality that make this software extremely valuable to our company.

Are you a current user of this product?

Yes