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User review of Dokan

Greet Product with No Customer Service. Buy WCFM Marketplace Instead

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

The best aspects are that this product offers a lot of functionality for what it's designed to do. However, the addons needed to run a successful e-commerce site require you to purchase the $249 Pro package.

What aspects are problematic or could work better?

Customer service is NON EXISTENT! On top of WeDevs $249 asking price, they have little to NO customer support. Had multiple issues that needed to be addressed including shipping and vendor payment solutions that are nonexistent now that PayPal Adaptive Pay no longer works. Once again a PAID developer is going into Dokan/Woocomerece to see what solutions they can come up with since Dokans own plugins don't work as advertised. Horrible experience so far. Get WFCM Marketplace instead. INCREDIBLY customer support.

What features/services would you like to see in future versions of this product?

Get better support and have American Engineers write your documents. They explain little to nothing in most situations.

What specific problems in your company were solved by this product?

None. They actually gave me more issues to deal with.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Sporting Goods

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$249+ Devel

What is your total annual cost for using this product?

$550

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Shopping Features

Product recommendation
1
very poor
Shopping cart feature
2
mediocre
Automation of the checkout process
2
mediocre
Multiple payment gateway integration
4
very good
Currency conversion
4
very good

Other Features

Search and find facility
4
very good
Ability to list new products with their descriptions and images
4
very good
Design templates
3
ok
Central database
3
ok
Blog integration
3
ok
Marketing and promotion
4
very good
Reporting and analysis
4
very good
Ad tracking tool
4
very good
Auto responder technology
3
ok
Email newsletter subscriptions
1
very poor
Order management
1
very poor
Stock control (out-of-stock notifications)
3
ok