Easyship = SCAMMERS. Save your money, time and sanity and stay away from these thieves

What are the best aspects of this product?

Their online platform looks quite smooth, they can ship to most countries in the world, they integrate with Shopify.

What aspects are problematic or could work better?

If it was only the lost parcels, poor logistics services and extremely late deliveries, I would have simply stopped using your service quietly without posting negative reviews, because I know nothing can be perfect and it is hard to start and grow a business.

But after I realised (by chance, while looking at my credit card statement for something unrelated) that you charged me $1596 in the past 8 months, and you subsequently refused to refund it despite black and white emails from your team saying that you would not charge me, I realised that it was not just INCOMPETENCE but also DISHONESTY.

And they also have a very interesting way to make money: Easyship has a lot of "adjustments" that are charge after the parcel is shipped, due to what they claim to be "chargeable weight discrepancies". I have personally weighted parcels to the nearest gram before shipping them, and still been charged extra $50-60 for most shipments, sometimes months later. I have tried to get an explanation but was told that my weight was wrong, so I am assuming that it is part of their business model to lure customers in with lower prices and charge them more once it is too late.
What a great way to improve their margins.
As you can see from the other reviews everywhere on the internet, many of their clients have been experiencing that innovative margin improvement practice.

Conclusion: I wish someone had warned me before I started working with Easyship for my business, and I hope that my warning will save at least a few e-commerce merchants all that wasted money and time.

What features/services would you like to see in future versions of this product?

Stop scamming your customers.

What specific problems in your company were solved by this product?

More problems were created than solved. I am not exaggerating.

Are you a current user of this product?

Yes