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User review of Ecwid

Plenty of features, incredible customer support

- by Bryan Chi

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I just really gotta say, their customer support is unbelievably amazing!! They have a chat feature, with a very responsive and knowledgable team, and they will never give you the generic useless customer support response, instead they will make sure to ask what you are intending to achieve and do their best to help! Twice they even helped me write a code on the fly that solved my problem.
I haven’t seen customer support that comes close to this in anything really.

What aspects are problematic or could work better?

There are some apps that I cannot use when I'm using it with Wix, otherwise don't have much to complain

Are you a current user of this product?

Yes

No information provided by the reviewer.

FEATURE DETAILS

No information provided by the reviewer.