What are the best aspects of this product?
Our company is very aggressive and proactive in getting feedback that pertains to our products and services. That is why we decided to look for a reliable platform that we can partner with for a long time to help us launch, conduct, and do follow up surveys. The platform comes with many templates that you can utilize to start an online poll to get all the desired information you need for your company or business. We utilize whatever data that we collect to make huge decisions and in planning our next moves. We use templates that are easy to fill up and engaging to the audience. Enalyzer helps us get relevant data and collect feedback from a large number of people worldwide.
What aspects are problematic or could work better?
We should not be having any issues when it comes to app and data integration when using Enalyzer. However, for the last six months, we have been continually experiencing this issue, causing our staff to feel frustrated on certain days. Instead of automatically exporting/importing data from the source to Enalyzer, we have to resort to a manual configuration that takes longer to accomplish. We also experience the same problem with our performance reports, so we brought this up to the support team. Hopefully, things would be much better in the upcoming months.
What specific problems in your company were solved by this product?
Our organization values feedback coming from any source. Whether it's coming from our employees or clients, we make it a point to gather these things, analyze them, and create action plans to address the issue. There are so many ways to get feedback, and creating different surveys is one of them. Enalyzer is one of the tools that we rely on to help us gather all the relevant data that we needed. You can even avail of premium add ons to get better and more accurate results. We utilize Enalyzer so we can make better decisions for our business.
Are you a current user of this product?
No
What is your company size?
More than 100 Employees
What is your industry?
Food and Beverage
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