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User review of Explorer Software

Frustrated with program issues

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
4 out of 7
Maybe
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Business analytics are very useful. Most screens are very functional and easy for users to follow.

What aspects are problematic or could work better?

When there are system or program problems, it takes a while for things to get fixed. You'll get a quick response from CSR's but then if it goes into programming, you may wait months or longer. However, unless you are convinced to spend more money with upgrades, you may be stuck with what you have. It seems there is much time spent on newer versions but not enough time correctly the problems with the older versions.

What features/services would you like to see in future versions of this product?

Better integrated time keeping software

What specific problems in your company were solved by this product?

NOT much. Spend MANY hours finding work around.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Construction

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Different version - same company

Why did you decide to change it?

outdated and other capabilities

Are you satisfied with the change?

hard to say - not much of a difference

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$60k +

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Construction Management

Bid Proposals
1
very poor
Change Orders
3
ok
Document Control
4
very good
Equipment and Resources Management
2
mediocre
Job Costing & Budgeting
4
very good
Project Scheduling
2
mediocre
Purchase Orders
3
ok
RFIs
1
very poor
Submittals
2
mediocre
Transmittals
2
mediocre
Calendars & Events
1
very poor

Platform

Performance and Reliability
2
mediocre
User, Role, and Access Management
3
ok
Reporting & Analytics
4
very good
Customization
3
ok
Support
3
ok
Collaboration
3
ok
API/Integrations
3
ok