User review
of ExpressVPN
Live chat works
-
by Jan
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
I got problems with the setup at first. I used the live chat half expecting I’d get an email reply the next day. I was surprised to find a real person on the other end. He was patient even as I got agitated by my frustration. Within minutes, I got the connection and so far everything is running smoothly.
What aspects are problematic or could work better?
The setup can be confusing.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
1 year
