What are the best aspects of this product?
Product is capable and straightforward to use. Support is excellent. New features are rolled out regularly
What aspects are problematic or could work better?
Some functions that could be improved is the loyalty management
What features/services would you like to see in future versions of this product?
Delivery option will be great to add to customers data
What specific problems in your company were solved by this product?
Figment POS is accountable when something is not working as expected and the system is consistently reliable.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
1-3 years
What is your company size?
51-100 Employees
What is your industry?
Retail
Did your company use a different software before this one?
Yes
What software did you use before?
ShopKeep
Why did you decide to change it?
Too many problems & not integrate with accounting systems
Are you satisfied with the change?
very much
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
nothing
What is your total annual cost for using this product?
59$ monthly
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
3 moths free
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