Flexible and robust platform

What are the best aspects of this product?

I appreciate FinancialForce’s natural integration with Salesforce. I also love that the vendor offers complete ERP systems and not just accounting platform. This means in the future we can add other functions we need such as human resource without needing to do software integration. These things are a big help to small businesses like ours that have minimal IT resources.

What aspects are problematic or could work better?

The biggest disadvantage is the steep learning curve. You need to invest plenty of time to learn about all the features. I wish the vendor offers an online training program to help users learn quickly about the essential features of the app. Another suggestion is to have a tool to import configurations for implementation rather using Excel workbook and design book. This would greatly reduce the time taken for implementation.

What specific problems in your company were solved by this product?

We are currently using PSA for project scheduling. This informs our accounting unit immediately when the project is completed. This reduces our billing cycle and boosts our cash flow.

Are you a current user of this product?

Yes