Financial Force provides great user experience

What are the best aspects of this product?

FinancialForce is easy to use, very configurable and flexible project management solution. It has great support team and their customer success manager works perfectly. The integration with Salesforce is wonderful and straightforward. We had some small issues when implementing the product but this was more because of the changes of business processes.

What aspects are problematic or could work better?

They could make the reporting in Salesforce better, we are now using Wave in order to do more executive level reporting. Also, data migration is challenging but this isn’t product issue.

What specific problems in your company were solved by this product?

FF PSA puts everyone on the same process, now everyone including PM, Directors, Finance, Operations to keep track of project statuses. We don’t have to use spreadsheets in order to make calculations. They simplified the timecard entry for field users. Also, we have dashboard for Revenue Forecast.

Are you a current user of this product?

Yes