Utter Disaster

What are the best aspects of this product?

12 months in and Fishbowl has failed to get the product fully operational at this point so it is difficult to see the best aspects.

What aspects are problematic or could work better?

The software as a whole is problematic and should never have been used for our setup. Fishbowl is met for a very simple small business. We were convinced by Fishbowl that they would customize their software to meet our complex needs. Over the last 12 months we have seen failures in the Sales Team to understand what that commitment meant, failures in their development team not actually putting time into the project, and failures in leadership at the company. We have yet to see a true success anywhere with Fishbowl. Considering the need for added head count, the 8 months in delays by fishbowl, and the lost revenue this setup is easily costing more than 10 times what was presented to us. Not happy.

What features/services would you like to see in future versions of this product?

Functionality

What specific problems in your company were solved by this product?

Having experience with numerous ERP's this setup took us back 10 years in loss of process automation and functionality. There were no problems solved with this setup.

Are you a current user of this product?

Yes